TERMS & CONDITIONS
SP Leather operates this web site (the "Web Site").
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.
1. Products, Content and Specifications. All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. All videocassettes, DVDs and similar products sold are for private, home use (where no admission fee is charged), non-public performance and may not be duplicated.
2. Shipping Limitations. When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
3. Accuracy of Information. SP Leather attempts to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Web Site. For example, products included on the Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
4. Use of this Web Site. The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by, SP Leather or and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.
5. Trademarks. Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks of SP Leather and its affiliates. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners, including and its affiliates. Nothing contained on this Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without the written permission of SP Leather or such third party owner. VELCRO® is a registered trademark of Velcro Industries B.V.
6. Third Party Links. From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by SP Leather , or their affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither SP Leather, nor any of their affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither SP Leather, nor any of their affiliates endorse, guarantee, or make any representations or warranties regarding any other Web site, or any content, materials or other information located or accessible from such Web sites, or the results that you may obtain from using such Web sites. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.
7. Inappropriate Material. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that SP Leather and may have at law or in equity, if SP Leather or reasonably determines that you have violated or are likely to violate the foregoing prohibitions, SP Leather or may take any action they reasonably deem necessary to cure or prevent the violation, including without limitation, the immediate removal from this Web Site of the related materials. SP Leather and will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing SP Leather or to disclose the identity of anyone posting such materials.
8. User Information. Other than personally identifiable information, which is subject to this Web Site's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. SP Leather, each of its affiliates and/or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. SP Leather may, but is not obligated to, monitor or review any User Communications. SP Leather shall have no obligations to use, return, review, or respond to any User Communications. SP Leather will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. SP Leather retains the right to remove any or all User Communications that includes any material SP Leather deems inappropriate or unacceptable.
9. DISCLAIMERS. YOUR USE OF THIS SITE IS AT YOUR RISK. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER SP LEATHER, NOR ANY OF THEIR AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR SERVICES ON OR THROUGH THIS WEB SITE. THE MATERIALS AND SERVICES ON OR THROUGH THIS WEB SITE MAY BE OUT OF DATE, AND NEITHER SP LEATHER, NOR ANY OF THEIR AFFILIATES MAKE ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEB SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, SP LEATHER AND HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEB SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SP Leather AND HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
10. LIMITATIONS OF LIABILITY. SP Leather assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunications equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site or your downloading of any materials, from this Web Site. IN NO EVENT WILL SP LEATHER, THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
IN THE EVENT OF ANY PROBLEM WITH THIS WEB SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEB SITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS AN EXCHANGE OR MERCHANDISE CREDIT FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE.
11. Revisions to these Terms and Conditions. SP Leather may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Web Site.
12. Choice of Law; Jurisdiction. These Terms and Conditions supersede any other agreement between you and SP Leather to the extent necessary to resolve any inconsistency or ambiguity between them. This Web Site is administered by SP Leather from its offices in Ohio. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Ohio, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site shall be brought only in the courts of the State of Ohio. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
13. Termination. You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.
14. Additional Assistance. If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to call our customer service department at 1-216-631-8333.
15. Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
• Item(s) not available.
• Difficulty in processing your payment information.
• Cannot ship to address provided.
• Duplicate order was placed.
If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items.
16. Finding Your Order Status
The status of your order is easy to find.
• Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order.
• Visit the website. Sign In at www.spleather.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders.
• Contact us. If you still have questions about your order, please contact us via e-mail or phone.
17. Return Rules and Restrictions
• Your item may only be returned for exchange or merchandise credit only.
• When shipping a return, you must include the return form or bottom portion of the original packing list. Be certain to save copies for your records.
• Shipping and handling costs are non-refundable.
• We will not accept CODs or third-party billing for returned merchandise.
• In the case of shipping damages, please contact the United States Postal Service (USPS).
• You can expect a merchandise credit within 30 days of our receiving your returned product. Your merchandise credit will include the cost of the item, plus any applicable sales tax.
• If you choose to return your online purchase to one of our retail stores, you must present the original packing list, ship confirmation, email or your online purchase receipt displayed during Checkout. You will be issued a merchandise credit for the most recent selling price of the item.
• Items purchased at an SP Leather/Real Deal II retail store location may not be returned to our online store.
• Custom orders are non-returnable, non-refundable.
18. Return Instructions
Returns to an SP Leather/Real Deal II Retail Store
It is easy to return products purchased on www.spleather.com to any SP Leather/Real Deal II store. Just follow these steps:
1. Find the nearest SP Leather store in Cleveland, Ohio.
2. Before visiting the store, place the item securely in the original package.
3. Enclose the original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
4. All products must be unworn and undamaged, in original boxes (whenever possible), and with all accessories to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with this policy.
5. Take the item and original packing list to any SP Leather retail store.
6. The store associate will process your return and issue you a merchandise credit. Please note, if you return an item you purchased online at www.spleather.com to an SP Leather retail store, your original shipping costs will not be refunded.
Returns to our Online Store
The packing slip in your package will contain detailed instructions for returning an item. Please note: Items purchased at an SP Leather retail store location may not be returned to our online store.
Here are the basic steps:
1. Please refer to your packing slip for return information.
2. Pack the item securely in the original package (whenever possible).
3. Enclose the bottom portion of the original packing list with the item. Be sure to keep the top portion of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
4. All products must be unworn and undamaged, in original boxes (whenever possible), and with all accessories to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with this policy.
5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
6. For your protection, we recommend that you use USPS with Delivery Confirmation. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
SP Leather
Returns
6702 Detroit Ave.
Cleveland, OH 44102
7. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to an SP Leather store.
8. You can expect a merchandise credit within 30 days of receiving your returned product. You will receive merchandise credit for the shipping cost only if the return is a result of a manufacturing error or a shipping error on our part.
19. Defective Items
If you receive an item with a manufacturing defect, immediately return the item to our online store or an SP Leather retail store by following the Return Instructions on the packing slip. Check "Defective" when indicating the reason for your return and provide comments if necessary. You will receive e-mail notifications when we have processed your return and issued Credit.
To order a replacement item, you must place a new order. You may do this at any time.
Unfortunately, we cannot automatically reorder a new item for you, so this action must be taken on your part. We apologize for any inconvenience this may cause.
20. Alterations and Repairs
Alterations
Contact an SP Leather store or email us for information about alterations and repairs.
21. Shipping Methods and Costs
The item(s) you purchase on www.spleather.com will be shipped via United States Postal Service Priority Mail service (some restrictions may apply), unless you request a different shipping carrier and paid the appropriate shipping costs. Please email us if you would like a different shipping carrier or if you require expedited delivery.
Shipping costs are dependent on the items in your order. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual shipping charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.
Shipping time on custom orders will be longer. Please contact us for more information on custom orders.
Generally, you may have the option of upgrading your shipping method for faster delivery (such as Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
Domestic Shipping in the United States
Most items may be shipped to locations in the United States via USPS Priority Mail service. You can expect your order to arrive within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Overnight, normally 1 bus. day
Most items may be shipped to the 48 contiguous United States via Overnight service . You can expect your order to arrive within 1-2 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Oversized Items usually arrive in 7-14 full business days. Please contact us for more information on the shipping carrier and method for oversized items.
Canada
Most items may be shipped to locations in Canada via USPS service. You can expect your order to arrive within 3-8 business days. Business days are Monday-Friday, excluding federal holidays in the United States and Canada.
Please contact us for expediting shipping to Canada.
Shipping Rules and Restrictions
• Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
• Orders shipping to an APO / FPO military address, Post Office box, or U.S. territory (including Puerto Rico) may only be shipped via USPS and cannot be expedited.
• The shipping cost shown for an individual item reflects what you can expect to pay if the item ships alone. An order containing multiple items typically receives a volume-shipping discount, and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. Your actual shipping and handling cost will automatically compute during Checkout.
• You will not be charged for any item until it is shipped to you.
• Please call Customer Care at 1-216-631-8333 if you have any questions.
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